Adrian this was incredible. Thank you for the effort you put in to not only fighting the fight, but collecting and organizing everything for others to find.

So: Legally it’s a total bust, and may do even more harm than good. $50/mo to avoid lawsuits always sounded too good to be true, and I never really expected that.

What about from a UX perspective? Giving the user control over how the site works and looks is hugely beneficial. Especially with AccessiBe’s new “Profiles”. Someone with epilepsy can reduce color contrast and turn off animations easily. Giving a “focus” bar for people with ADHD or Autism Spectrum Disorder. Are these truly based in user research and helpful for them? I recognize my own experience with how my mind and body work, which does not include any of those attributes. I have a lack of personal experience in-person user testing with many groups, so I’m relying on what I’ve read and researched elsewhere. Microsoft recently discovered and shared their finding: “Nothing about us, without us.” I’m working my best to implement that through research others have done and taking some steps others have learned are helpful while we work on connecting with people of all abilities within our own user base.

With all the other stuff and shady practices by them, I’m in no way advocating for AccessiBe. I was looking into them for my job as a possible thing that would be far easier to implement than continuing to hear “Not yet” from the development team who understandably has a million things on their to-do list (no judgment – just reality).

I am passionate about inclusive design and accessibility and realize there’s no magic bullet – I am working towards baking it in to our process as much as a I can – but is there ANY benefit to AccessiBe (or any of its ilk) if we go into it with the mindset of enhancing the UX rather than full WCAG/ADA compliance?

Honestly curious. Just trying to do my best and help serve our users as best I can.

Thanks much,
Jason