I’m so on the fence with this. I love the idea of normalizing using the correct terminology with clients because something I run into a LOT is when a client throws out “pop-up” or “drop-down” in a request for something they want me to implement and I have to go through a process of trying to disambiguate what they’re actually asking for pretty often. I generally ask them to send me a link to a website that has the thing they want so that I can just see what they’re asking for, but it would be nice if they knew the correct terminology, too, so we could both save the billing hours going back and forth in emails trying to get on the same page.

On the other hand, when it comes to the ARIA stuff, I think trying to get clients to understand and incorporate these terms into their vocabulary when talking to us is a little too much to ask. ARIA stuff is important to screenreaders and it’s undoubtedly integral to our wheelhouse as designers/developers, but I don’t think it makes much sense to try to get a client to understand these terms. Admittedly, I’m still fairly green in this field having only been doing web design professionally for a few years now, but even I still struggle a LOT with ARIA stuff. I literally have to Google almost all the time when it comes to an ARIA term and what its function is.

I do agree, though, that things like listboxes, , modals, flyout menus, accordions, etc. are important to help the client get used to and learn to use. These types of terms are the ones that I use when replying to a client’s request, generally by offering links to other websites that use these functions and labeling them appropriately, then asking the client which one is the one they envisioned me using. It makes everyone’s life easier when we use the right terms because it saves so much time trying to clarify each other’s vision.

TL;DR: thanks so much for this article and the “pop-up” one. Gives me a lot to think about and some renewed confidence in my previous and present attempts to get the client to start to understand the correct terms.