The Performative A11yship of #GAAD
For context on the title, working backward from the end, GAAD is Global Accessibility Awareness Day. Its purpose, as explained at accessibility.day, is
to get everyone talking, thinking and learning about digital access/inclusion and people with different disabilities. A11yship is a play on the numeronym for accessibility (a11y) and the concept of being an ally to marginalized groups, or allyship.
This year, 2022, marks GAAD’s 11th year of raising awareness and bringing the overall topic of accessibility to the fore. It is also another year of growing performative messaging from marketing departments across companies and organizations. Never mind the number of overlapping events as organizations try to leverage their brand by doling out product and service pitches via anemic webinars.
Over the last few years I have gotten into the habit of tweeting this the week before GAAD:
I don’t know which companies need to hear this, but it’s ok, you don’t have to hold a #GAAD event. Maybe just share all the other ones or recommend one to check out. Let your employees attend one.
You don’t have to follow the CSUN model of 40 competing events. In fact, if you don’t have one on the calendar already, it’s too late. Let it go.
Each year I watch the messaging from organizations who roll out their one connection to disability and promote it. This can be a win when it helps normalize the idea of fellow humans just being, you know, fellow humans. It can be a problem when the effort is tokenism. It can be a signal of lack of organizational commitment when the messaging itself is inaccessible.
Remember the PayGapApp bot sharing gender pay gaps of organizations tweeting about International Women’s Day? This year we have a Twitter bot showing just how performative some organizations are: @GAADBot
@GAADBot finds image tweets about #GAAD that lack alternative text and reminds the tweeter to add alternative text to their images while also including a link to Twitter’s instructions for adding alternative text. That resource makes the call-out a learning experience as well. Hopefully.
What the bot does not, and cannot, do is identify tweets that rely on too many emoji, fail to use mixed case in their hashtags, exclude captions from videos, have terrible contrast in the images, push weird memes, and so on. I have tips for all of those, in case you need some.
Surfing the #GAAD hashtag on its own shows some organizations piggybacking on it that have nothing to do with, and are not tweeting about, accessibility. This is nothing new. But the hashtag is also being used to shill some accessibility products, such as the occasional overlay, which in one case @GAADBot found owing to its reliance on alt-less images (and called out directly).
Happy Global Accessibility Awareness Day! We're delighted to share that our website is now digitally inclusive! 🚀
Explore the @reciteme toolbar by clicking on the 'Translation and Accessibility' button in the top right corner of our website🧡 #GlobalAccessibilityAwarenessDay pic.twitter.com/ISnVnpZBTZ
It's #GlobalAccessibilityAwarenessDay! We're stoked to share our partnership with @accessiBe! They help businesses make their #websites #accessible to those with disabilities by giving them control. Click the icon in the bottom left corner to test drive >> bit.ly/3MALGu6 pic.twitter.com/zHIxmgRaV4
I added alternative text to those images; there was none in the tweets. For that second one, I noted some of the obvious WCAG violations.
You can dismiss @GAADBot as naming and shaming, not contributing, or whatever. But after 25+ years in this industry, the jaded, cynical person I am today absolutely loves dipping into this furiously updating timeline as a bit of a mid-day catharsis.
A big takeaway here is to not let marketing run your GAAD events, messaging, social media, or… anything. Turn it over to your accessibility subject matter experts or maybe spend the day learning only. If you are an accessibility pro whose marketing team used your likeness and/or quote and failed to give it alternative text, use this post to show how your exclusion from the process is a black eye for the organization and your reputation.
Another takeaway is that organizations shared by this Twitter bot may not have their own house in order as a truly inclusive environment. Searching @GAADBot’s timeline for mention of a company pitching you on its accessibility consulting or remediation or product or services might be a good place to start in your vendor due diligence.
And yet another takeaway is that as accessibility practitioners, perhaps we have done a terrible job communicating how and why these efforts need to be more than performative. Maybe go back and educate the marketers and social media folks. Help put in place processes to catch genuine mistakes as well as messaging disconnected from the community. In short, do our jobs too.
“But after 25+ years in this industry, the jaded, cynical person I am today absolutely loves dipping into this furiously updating timeline as a bit of a mid-day catharsis.”, I can’t claim the time served but I like the laughs too.
Early leader in the mirth stakes is Dortmund Unis alt training course tweet.