You may have read my rant earlier this week about Network Solutions trying to trick me into allowing them to send me spam. As part of that dark pattern, Network Solutions asks me to verify my contact information, and then tries to up-sell me, and then suggests that I need…
In late 2012 I related my extreme displeasure of trying to register a domain through the intentionally confusing Network Solutions ecommerce flow. In my post, Network Solutions and Dark Patterns, I used a whole lot of screen captures to show the convoluted flow that I believe Network Solutions uses to…
We should be familiar with anti-patterns in user interface design — counter-intuitive or ineffective user interface techniques. Dark patterns are user interface design patterns that intentionally try to steer users into taking actions that are in the best interest of the site owner, not the user. Sadly, users encounter these…